LEGAL REFERENCE

Privacy Policy at xx5

We keep your account information, payment details and gameplay activity secure through industry-standard encryption. This policy explains how xx5 collects, uses and protects your data across all devices...

Encrypted data transmissionAccount security protocolsPayment information safeguardsTransparent data practicesPakistan-compliant standards
Explore Lobby Read FAQ
xx5 Privacy Policy at xx5

How We Handle Your Information

When you open an account at xx5, we collect your name, email, phone number, date of birth and identity details needed to verify your account. We use JazzCash, Easypaisa, SadaPay and Raast payment data solely to process deposits and withdrawals in supported regions. Your gameplay data—session history, bet amounts, outcomes and device information—helps us deliver personalised lobby recommendations and detect unusual account

activity. We do not sell or share your personal information with third parties outside our payment and compliance partners. Your data is stored on secure servers with restricted access, and we retain it only as long as your account remains active or as local law requires.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

CONTACT & ASSISTANCE

Privacy Questions & Support

Team online

Email Support

Send privacy concerns or data requests to our support team at [email protected]. We respond to all inquiries within 48 hours and keep your request confidential.

Live Chat

Open the help bubble inside your account lobby during Pakistan business hours. Our team can answer privacy questions and guide you through data access requests in real time.

Account Settings

View and update your personal information, notification preferences and linked payment methods anytime from the Settings menu. Changes take effect immediately on all devices.

SECURITY MEASURES

Data Protection Standards We Follow

SSL Encryption

All communication between your device and our servers uses 256-bit SSL encryption. This protects your login credentials, payment details and gameplay data from interception.

Payment Partner Vetting

We work exclusively with licensed payment processors for JazzCash, Easypaisa, SadaPay and Raast. Each partner meets strict data-handling and compliance requirements for Pakistan.

Account Verification

We verify your identity during signup using your provided details. This prevents fraud and ensures your account and funds remain exclusively yours across all access points.

Session Management

Your login sessions expire after 30 minutes of inactivity on shared or public devices. You can manually log out anytime to end access from other locations.

Breach Response Plan

If we detect unauthorised access to your account or payment data, we notify you immediately, reset your password and freeze transactions until your account is secured.

Audit Trail

Every login, deposit, withdrawal and account change is logged with timestamp and device identifier. You can view this activity log in your account dashboard anytime.

How Our Privacy Practices Align

Terms of ServiceOur privacy policy works alongside the Terms of Service, which outline acceptable use and account conduct. Both documents govern your xx5 experience in supported regions.
Payment TermsPayment-specific rules for JazzCash, Easypaisa, SadaPay and Raast deposits and withdrawals appear in both this policy and the Payment Methods page for clarity.
Cookie PolicyWe use cookies to remember your login state, language preference and lobby filters. The separate Cookie Policy details what data we collect via cookies and how you control them.
Anti-Fraud MeasuresPrivacy protections include fraud detection. We monitor account activity patterns and may request additional verification if we spot unusual login locations or payment behaviour.
Withdrawal & Refund ProcessWhen you request a withdrawal to JazzCash, Easypaisa, SadaPay or Raast, we verify your identity and payment details before processing. This protects both your funds and our compliance.
Account DeletionYou can request full account closure and data deletion. We retain only legally required records, typically for up to 7 years per Pakistan financial regulations.
Data PortabilityYou have the right to request a copy of your personal data in machine-readable format. We provide this within 10 business days of your formal request via email.
CORE PROTECTIONS

What This Policy Covers

Personal Information Security Your name, email, phone and identity details are encrypted and...
Payment Data Handling JazzCash, Easypaisa, SadaPay and Raast account details are never stored...
Device & Location Tracking We log the device type, IP address and approximate location...
Gameplay & Session Privacy Your bet history, game session duration and winnings are private...
Third-Party Sharing Limits We never sell your data to advertisers or data brokers...
Policy Update Notifications If we change this privacy policy, we notify you via...

Privacy Questions & Answers

We retain your personal and transaction data for 7 years as required by Pakistan financial law. After that period, we delete all records except those needed for tax or legal purposes. You can request earlier deletion of non-essential data by emailing [email protected].

Yes. Log into your account, go to Settings and select 'Download My Data' to receive a file with all your personal information, transaction history and device logs. The file is sent to your registered email within 10 business days.

No. We use secure payment gateways that tokenize your payment details. We never see your full card or account number. Only a secure token is stored, which our payment partners can decrypt to process future transactions.

Contact our support team immediately via live chat or [email protected]. Include any details about the suspicious activity, device location or login time. We investigate within 24 hours and take corrective action if a breach is confirmed.

We comply with valid legal requests from Pakistani authorities or courts. We will notify you of a request unless legally prohibited. We disclose only the minimum data required to satisfy the legal obligation.

We use session cookies to keep you logged in and preference cookies to remember your language and lobby filters. Visit our Cookie Policy page for full details. You can manage or disable most cookies in your browser settings without losing core account functionality.

We review this policy annually and update it if we change how we collect or use data. Major changes require 30 days' notice via email and account notification. Minor clarifications are updated immediately. Check the 'Last Updated' date at the bottom of this page.